Frequently asked questions

Made.ly is a done-for-you website service for small businesses. We design, build, and maintain professional websites that help you get more customers—without the agency prices or DIY headaches.

Made.ly is built for small business owners who want a professional website but don't have the time, budget, or interest in building one themselves. We serve businesses across all industries—from home services to healthcare to retail.

Most websites launch within 2 weeks. After our initial discovery call, we'll design and build your site, then you'll have a chance to review and request any changes before we go live.

Just your time for a quick discovery call! We'll ask about your business, services, and goals. If you have photos, logos, or specific content you want to include, that's helpful but not required—we can work with what you have.

No! The monthly price is all-inclusive. It covers design, development, hosting, SSL, support, and content updates. There are no setup fees, and we won't surprise you with extra charges.

Yes, you can cancel anytime with no penalties. We don't lock you into long-term contracts. If you cancel, your site will remain active until the end of your billing period.

For most businesses, we recommend the Professional plan—it includes everything you need to compete online. Starter works great if you're just getting started, and Enterprise is for multi-location businesses with custom needs.

Yes! We offer a 30-day satisfaction guarantee. If you're not happy with your website after launch, we'll work with you to make it right or refund your first month—no questions asked.

Absolutely! All Made.ly websites are fully responsive and optimized for mobile devices. Over 60% of web traffic comes from mobile, so we make sure your site looks and works great on any screen size.

Yes! Every website includes SEO fundamentals—fast loading, proper structure, meta tags, and mobile optimization. Professional plans include more advanced SEO work like local business optimization and ongoing improvements.

Content updates are included with all plans—just let us know what you need changed. For larger redesigns or new pages, we'll discuss options. You never have to touch any code or learn any software.

Yes! We write all the content for your website based on our discovery call and research about your industry. If you have existing content you'd like to use, we can incorporate that too.

After signing up, we'll schedule a 15-minute discovery call to learn about your business. Then we get to work! You'll receive a preview of your site within 5-7 business days to review and provide feedback.

Yes! You can keep your existing domain and we'll help you connect it to your new website. If you need a new domain, we can help you set that up too.

We typically build fresh rather than migrate—this gives you a better result. We'll review your existing site to understand what's working, then create something new that improves on it. Your old content and best elements can be incorporated into the new design.

As much as you want! During discovery, we'll discuss your preferences for colors, style, and overall feel. You'll review the design before we build and can request changes. Some clients are hands-on, others trust us completely—we adapt to your preference.

All plans include email support and content updates. Professional and Enterprise plans include priority support with faster response times. We're here to help whenever you need us.

Yes! Fast, secure hosting is included with all plans. We handle server management, SSL certificates, backups, and security so you don't have to worry about any of it.

We monitor all sites 24/7 and maintain 99.9% uptime. If something goes wrong, we're alerted immediately and work to resolve it. You'll rarely if ever experience downtime.

Absolutely. We handle all security updates, patches, and maintenance automatically. Your site is always protected with the latest security measures, and you never have to lift a finger.

We understand budget matters. But consider this: most contractors make $500-5,000+ per job. If your website brings in just one extra customer per month, it pays for itself many times over. Plus, there are no upfront costs—our pricing is designed for small business cash flow.

That's exactly why we exist! All we need is a 15-minute discovery call—that's it. We handle everything else: design, content writing, development, and ongoing maintenance. You focus on running your business while we handle your online presence.

You absolutely can! But most business owners find it takes longer than expected, the result doesn't look quite right, and they spend hours on something that isn't their expertise. With Made.ly, you get professional results without the learning curve, and your time stays focused on what you do best—serving customers.

We hear this a lot. Unlike traditional agencies, we don't charge thousands upfront and disappear. Our subscription model means we're invested in your long-term success—if you're not happy, you can cancel anytime. We also offer a 30-day satisfaction guarantee on new sites.

Referrals are great, but studies show 97% of consumers research local businesses online before making a decision—even referrals. A professional website validates your business and helps convert those warm leads. It's not replacing referrals; it's making them more effective.